Privacy Policy

We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website and services, including both physical and digital products.

1. Information We Collect

When you interact with our website, purchase products, or subscribe to our services, we may collect the following types of information:

  • Personal Information: Name, email address, shipping address, billing address, phone number, and payment details.
  • Account Information: If you create an account, we may collect login details such as username and password.
  • Order Information: Details about the products you purchase, including physical and digital items.
  • Technical Data: IP address, browser type, device information, and browsing behaviour on our website.
  • Marketing Preferences: Information about your preferences for receiving marketing communications.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: We use your personal and payment information to process and fulfill your orders for both physical and digital products.
  • To Improve Our Services: We analyze technical data and customer feedback to enhance user experience, improve our website, and offer better products.
  • To Communicate with You: We may contact you via email to provide order updates, respond to inquiries, or send marketing communications (with your consent).
  • For Legal Obligations: We may use your information to comply with applicable legal requirements, such as tax and accounting regulations.

3. Sharing Your Information

We respect your privacy and will never sell your personal data. However, we may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted service providers who assist us with processing payments, fulfilling orders, and managing customer support. These providers are required to protect your data.
  • Legal Compliance: We may disclose your information if required by law or if necessary to protect our rights, property, or safety.

4. Data Security

We take the security of your data seriously. We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee the absolute security of your data.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to provide a personalized experience, remember your preferences, and analyze site traffic. You can control cookie preferences in your browser settings, but disabling cookies may affect site functionality.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can update or correct any inaccurate information in your account.
  • Deletion: You can request that we delete your personal data, subject to legal obligations (e.g., retaining records for tax purposes).
  • Opt-Out: You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in the email.

To exercise any of these rights, please contact us at [Your Email].

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This may include keeping records for tax, legal, and accounting purposes, or as otherwise required by law.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from minors. If you believe we have collected data from a child, please contact us immediately, and we will take appropriate action.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and significant changes will be communicated via email or website notification. Please review this policy periodically to stay informed of any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us at:

  • Email: enquiry@savvyhelpers.co.uk