Welcome to Savvy Helpers Ltd. These Terms of Service govern your use of our website, products, and services, including Virtual Assistant (VA) and bookkeeping services. By accessing our website or purchasing any products or services, you agree to these terms. Please read them carefully before using our services or making a purchase.
1. Overview
This website is operated by Savvy Helpers Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to Savvy Helpers Ltd. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including any additional terms, conditions, and policies referenced herein.
2. Eligibility
To use our services or make a purchase, you must:
- Be at least 18 years old, or have parental or guardian consent if under 18.
- Provide accurate and complete information when creating an account, placing an order, or booking services.
- Comply with all applicable laws and these Terms of Service.
3. Services Offered
We offer a range of services, including but not limited to:
- Physical Products: Apparel such as hoodies available for purchase.
- Digital Products: Downloadable content and digital resources.
- Virtual Assistant (VA) Services: Administrative support, email management, scheduling, and other VA tasks.
- Bookkeeping Services: Financial record-keeping, invoice management, payroll processing, and related bookkeeping services.
When booking VA or bookkeeping services, you will receive a detailed scope of work, rates, and timelines, which will form part of these terms.
4. Orders, Bookings, and Payment
When you place an order for products or book our VA/bookkeeping services, you agree to provide current, complete, and accurate information.
- For Product Purchases: Payments for physical and digital products must be completed at checkout. We accept major credit/debit cards, PayPal, and other available payment methods.
- For Services (VA and Bookkeeping): Payment terms for services will be agreed upon prior to the commencement of work. Invoices will be issued based on the scope of work agreed upon, and payment is required within 5 days of the invoice date. Late payments may incur additional fees.
We reserve the right to refuse or cancel any order or booking at our discretion, particularly in cases where the information provided is inaccurate or fraudulent.
5. Shipping and Delivery (Physical Products)
For physical products, we aim to process and ship orders within 7 business days. Shipping times may vary depending on your location. Once your order is dispatched, you will receive a tracking number for your shipment.
International Shipping:
Customs, duties, and taxes for international shipments are the responsibility of the customer. We are not responsible for delays due to customs or other external factors.
6. Digital Product Delivery
Upon purchase, digital products (e.g., downloadable files) will be delivered via email or available for direct download. Please ensure that the email provided at checkout is correct. Digital products are non-refundable once accessed or downloaded.
7. Virtual Assistant and Bookkeeping Services
When booking our VA or bookkeeping services:
- Scope of Work: A detailed scope of work will be agreed upon before the start of any service. This will include deliverables, timelines, and pricing.
- Revisions: Any revisions to work must be requested within 7 days of delivery. After that period, additional changes may incur extra charges.
- Cancellations: Services can be canceled with a minimum of 30 days’ notice. If services are canceled after work has commenced, payment will be required for any work completed up to the cancellation date.
8. Returns and Refunds
- Physical Products: For details on returning physical products, please refer to our Return & Exchange Policy.
- Digital Products: Due to the nature of digital products, they are non-refundable once accessed or downloaded, except in cases where the product is faulty.
- VA and Bookkeeping Services: Refunds for services will be handled on a case-by-case basis. If you are dissatisfied with our VA or bookkeeping services, please contact us within 7 days of receiving the service, and we will work with you to resolve the issue.
9. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, and digital products, is the property of Savvy Helpers Ltd and is protected by intellectual property laws. You may not use, reproduce, or distribute any materials from this site without our explicit permission.
10. Limitation of Liability
We are not liable for any damages resulting from the use of our website, products, or services, including but not limited to direct, indirect, incidental, or consequential damages. In no event shall our liability exceed the total amount paid by you for the products or services purchased.
11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of [Your Country/Region], without regard to its conflict of law principles.
12. Changes to Terms
We reserve the right to modify or update these Terms of Service at any time, and such changes will be effective upon posting on our website. Please check this page periodically for updates.
13. Contact Information
If you have any questions about these Terms of Service, please contact us at: enquiry@savvyhelpers.co.uk.
